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They asked about the version level of my router and then informed me I had to pay for help. I think the primary issue was version compatibility between the Linksys router and the Linksys expander. After attempting several times I called Linksys. The documentation wasn't helpful. Very bad experience. In hindsight it would have been cheaper to go with the new router up front. The Belkin router overcame this without the need for a signal expander. My reason to purchase was a poor connection from the far room of the house.
Also, if you are not on the latest level of wifi technology you should upgrade your router first. The product never worked. The automatic connection process didn't work. You need to verify your version compatibility before purchasing. Their reason was my router was too old and not on warranty any longer. I instead purchased a new Belkin router and have been very happy. The price of the new router was very close to the price of the expander although the new router was more. How much is your time worth.
I have a v3 version, and I upgraded the firmware. Seems if it's too far from the access point it has problems connecting to it and if you're laptop is in range of the expander and the access point then the laptop keeps switching from one to another and the expander sometimes drops the connection and needs to be reset to restore. I have a WRT54G access point. The expander loses connection frequently in my home (red light comes on). It generally works but the reliability of the connection depends on where you are located and where the expander is located -- sometimes frustrating and I found myself simply unplugging it sometimes when I needed a reliable connection. I have also found the expander to be more susceptible to interference from other wireless devices than the WRT54G.
I said I would never get another linksys product but I had a linksys router and if I was going to try a extender or booster I had better stick to the same brand. I followed all the advice in the amazons customer reviews,being next to the router, holding the button for 5-15-20 sec.,pluging in the cable and reseting,nothing worked so finally I took the thing upstairs and to the other end of the house and pluged it in pushed the button and it worked fine. If it had not I wasn't going to call linksys that's a wast of time.
Typical good Linksys quality. Easy to incorporate in my wireless network and solved a coverage issue in one bedroom. I would buy again. Amazon price and delivery as always was excellent.
I am sure Linksys knows about the issues but have not done anything. Once set up it works as expected although in my particular case the extender does not give me full signal strength unless it is located within 10 feet of the PC. If the set up was easier or better documented it would definitely get 5 stars. BTW, the CD it comes with is totally useless don't even waste your time with it. Follow instructions from other people and it will go smoothly.
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